Last updated: 13 November 2026
We check every order before dispatch. If something is wrong, tell us within 7 days of delivery and we will put it right.
1. Defective, damaged or incorrect unbranded items
If an unbranded item arrives defective, damaged in transit, or different from what you ordered (wrong product, colour, size or quantity), you can choose a full refund or a replacement with a new item, subject to stock. We arrange and pay for collection of the item, and the original delivery charge is refunded where the whole order is affected.
2. Defective or incorrect branded items: replacement only
Branded products are not refundable. If a branded item is defective or our branding is incorrect, we will replace it with the correct item at no extra cost. A branding error on our part means wrong artwork, placement that differs from the approved proof, poor stitching or print quality, or a spelling mistake not present in the approved proof.
If a defect affects only part of a branded order, only the affected pieces are replaced. We may ask for the affected pieces to be returned before producing replacements.
3. Change of mind (unbranded items only)
You may return unbranded items within 7 days of delivery if they are unused, unwashed and in their original packaging with all tags and accessories. You can choose a refund or an exchange for another size, colour or product.
- Return shipping is paid by the customer. You can also drop the item off at our Ajman office between 10:00 am and 5:00 pm.
- The original delivery charge is non-refundable.
- For exchanges, you pay any difference in price, and we refund any difference in your favour.
4. Items that cannot be returned
- Branded or personalised items (embroidered, printed, engraved, DTF or sublimated), except for replacement under section 2.
- Items with errors in artwork, spelling, colour or placement that you approved on the proof.
- Minor colour or placement variations within normal tolerances.
- Items that have been used, washed, altered or damaged after delivery.
- Hygiene items once unsealed, such as earbuds, face rollers and personal-care or wellness items.
5. How to request a return, refund or exchange
- Within 7 days of delivery, contact us on WhatsApp at +971 54 143 4203 or at info@sevenapparel.ae with your order number and a description of the issue.
- For defects or damage, include clear photos or a short video of the item, its branding and the packaging.
- We reply within 36 hours with instructions. Please do not send items back without contacting us first.
- We inspect returned items within 2 working days of receiving them and confirm the outcome.
6. Refunds
- Because unbranded orders are paid in cash on delivery, approved refunds are paid by bank transfer to the account details you provide. We confirm the payment timing when your refund is approved.
- Refunds include the VAT paid on the refunded amount, and a VAT credit note is issued.
7. Replacements
- Unbranded items: dispatched within 3 working days of approval.
- Branded items: re-produced and dispatched within 10–20 working days, depending on quantity and the work required.
- Delivery of replacements is free. If an unbranded replacement is out of stock, we issue a full refund instead.
8. Your statutory rights
This policy does not affect your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means.