Last updated: 13 November 2026
1. Where we deliver
We deliver across all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including remote areas. Delivery to other GCC countries is available on request.
2. Delivery charges
Delivery charges are paid by the customer and shown at checkout.
| Delivery option | Charge | Conditions |
|---|---|---|
| Standard delivery (UAE) | AED 35 | All UAE addresses except remote areas. Orders up to 10 kg. |
| Free standard delivery | AED 0 | Orders above AED 1,000. |
| Same-day delivery | AED 100 | In-stock unbranded items. Order must be placed before 10:00 am (UAE time). |
| Remote areas | Charged separately | We confirm the charge with you before dispatch. |
| Orders above 10 kg | Charged separately | We confirm the charge with you before dispatch. |
| GCC countries | Charged separately | Charges are confirmed after dispatch. |
| Collection from our Ajman office | Free | See section 6. |
Delivery charges are subject to 5% VAT where applicable.
3. Delivery times: standard (unbranded) products
- Same-day delivery: for orders placed before 10:00 am, subject to location and courier availability.
- Standard delivery: within a maximum of 36 hours from order confirmation.
- Orders placed after the cut-off time, or on non-working days or UAE public holidays, are processed on the next working day.
4. Delivery times: branded products
Branded orders need time for proofing and production, so same-day and 36-hour delivery do not apply.
- Digital proof: sent within 24 hours of receiving your artwork.
- Production: 10–20 working days after proof approval and advance payment, depending on quantity and the work required.
- Delivery: within 36 hours after production is complete.
Peak seasons (UAE National Day, Ramadan and Eid, year-end) or late proof approval may extend these times. We will tell you as soon as possible if your order is delayed. If you need your order for an event, please tell us the date when you order.
5. Receiving your order
- Please give a complete address, an active UAE mobile number and a contact name. The courier will call or message before delivery.
- For cash-on-delivery orders, please have the payment ready for the courier.
- Please check your order when it arrives. Damaged, missing or incorrect items must be reported within 7 days of delivery (see our Returns, Refunds & Exchange Policy).
6. Collection from our office
You can collect your order free of charge from Office #201, Grand Tower Offices, Ajman, between 10:00 am and 5:00 pm, working days Monday to Saturday, with a Friday prayer break from 11:00 am to 3:00 pm. Choose “Collect from our office” at checkout. We will message you when your order is ready. Please bring your order number.
7. Failed delivery and change of address
- The courier will make 2 delivery attempts.
- If you change the delivery address after dispatch, the full delivery charge applies again.
- Orders not delivered after 2 attempts are returned to our office. You can collect them or arrange re-delivery at the full delivery charge.
- Branded orders are not refundable if delivery fails because the recipient was unavailable, unreachable or gave an incorrect address.
8. Tracking and questions
After dispatch, you will receive the courier details by WhatsApp or email. For delivery questions, contact us on WhatsApp at +971 54 143 4203 or at info@sevenapparel.ae.